Please note that during the COVID-19 pandemic, when traveling from other countries to Azerbaijan, passengers should provide a negative COVID-19 certificate (only PCR tests are accepted). It is desirable to have a QR code embedded on the test result. Such code will help to speed up the passage of formalities at the airport of arrival. Detailed information is available here
A negative COVID-19 certificate must be received within 72 hours prior to flight departure.
Also, passengers tested positive will not be accepted on board. Passengers departing from Azerbaijan should first familiarize themselves with the rules established by the country of destination.
In our constantly updating Help Center you can find answers to the most frequently asked questions that come from our passengers.
If you still have questions, our Customer Support employees are always ready to assist you. To do this, you can contact us via the feedback form, or our 24-hour operating Call Center by calling (+994 12) 493 14 14. The short number for calls from Azerbaijan is *0808. You can also message us via WhatsApp at +99470 437 40 86 (only messages, this number is not available for calls), and via our official Facebook page.
Please find information on requests to our Press Service on this page.