During the COVID-19 pandemic, Buta Airways offers passengers air tickets on two affordable fares - "Standard" and "Super", which differ in the terms of baggage allowance, maximum period of air ticket, as well as refund and exchange terms.
For refund of air ticket purchased online on our website, please contact the Call Center via the contact form on our website or by e-mail firstname.lastname@example.org. If air ticket has been purchased from a tourism company or agency, then for refund please, contact the appropriate travel agency. Refunded will be applied within 30 working days when you pay by a credit or debit card.
In case you notice a mistake in your air ticket right after the purchase, it may be refunded within three hours from the time of issuance, but at least 3 hours prior to flight departure according to the schedule. You should contact your ticket office or in case of online booking – contact our call center.
"Before departure" - a passenger who wishes to rebook or to refund ticket more than 60 minutes before departure is considered as a passenger who has arrived for check-in.
"After departure" (NO-SHOW) - a passenger who wishes to rebook or to refund ticket less than 60 minutes before departure is considered as a passenger who has not arrived for check-in.